General Terms and Conditions
The following general terms and conditions are exclusively applicable to orders placed by private customers via our online mail-order service (hereinafter jointly referred to as “online shop”), comprising all types of remote orders placed through the online shop by way of email, fax or telephone.
2. Contracting Party, Customer Service
Purchase agreements are concluded with INCAICO Ihn Katalin Varga. Detailed information about us can be found in the legal notice. For any questions or complaints, please contact our customer service team by telephone Monday through Friday between 9 am and 4 pm, using the service number +49 8106 3563646, subject to your telephone provider’s national or international calling charges.
3. Conclusion of an Agreement
Our website solely represents a sales prospectus. The display of the products on the website serves as an invitation for you to submit binding offers (orders). In the case of electronic orders, you submit your offer by clicking on the “Order now” button, which then places the order for all of the goods that are stored in your cart. Immediately following your order placement, you will receive an overview of your order via email. This order overview does not constitute a binding acceptance of the order. A purchase agreement is valid for any order upon the sending of an order confirmation labelled accordingly. The order will routinely be confirmed by a corresponding email sent within 5 days of placing the order.
4. Delivery Costs
Look for our delivery costs for each country.
Payment can be made by prepayment, direct debit or PayPal.
When selecting the prepayment method, we will provide you with our bank details included in the order confirmation, and we will deliver the goods once we have received payment. Please state your customer and order number as the reason for payment (‘Verwendungszweck’) when setting up the wire instructions.
• Direct Debit (only Austria and Germany)
The purchase price of your order will be debited from your bank account seven days following the date of invoice. In case of delivery delays, the direct debit may exceptionally be made before the goods are received. In the event of a poor credit rating, we reserve the right to limit the payment options to “direct debit” only.
You can pay the invoice amount via the online payment provider, PayPal. You must first register with PayPal, have your access data verified and confirm the transfer of the payment to us (exception: guest access). More detailed instructions are available when placing an order.
6. Customer Pick ups
Orders placed through the online shop (comprising all type of remote orders placed through the online shop by way of email, fax or telephone) can be sent by shipment only. Unfortunately it is not possible for customers to collect the goods in person.
7. Reservation of Title
Goods shall remain our property until full payment has been made.
8. Damaged Shipments
If goods are delivered with obvious shipment damages, please immediately submit a corresponding complaint with the shipping company and contact us without delay. Failing to file a complaint or to contact us shall have no effect on your legal rights and their enforcement, in particular your warranty rights. With your effort you will help us to assert our own claims against the shipping company or shipment insurance company.
9. Information on Right of Withdrawal
Below you will find information on the requirements and consequences of your statutory right to cancel your order.
Information on Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (INCAICO Ihn Katalin Varga, Schmiedweg,3 , 85604 Zorneding, Telefon +49 8106 3563646, email@example.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of the Information on Right of Withdrawal
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To INCAICO Ihn Katalin Varga, Schmiedweg,3 , 85604 Zorneding, Telefon +49 8106 3563646, :
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate.
End of model withdrawal form
10. Cost Bearing Agreement in the Event of Withdrawal and Return Guarantee
You (the customer) assume all delivery costs of in the Event of Withdrawal and Return Guarantee
11. Implied Warranty
All our goods in the store are subject to statutory warranty regulations.
12. Saving of the Contract Content
We save the content (text) of the contract and will send you the order details and our terms and conditions by email. You can also review the terms and conditions on this website at any time. For security reasons, your previous orders can no longer be accessed online.
13. Contractual Language
The contract is concluded in both German and English. However, in interpreting the aforementioned terms and conditions, the German version will take precedence.
INCAICO Inh. Katalin Varga